*SORRY WE DO NOT RESPOND TO INDIVIDUAL STATUS INQUIRIES, ORDERS SHIP WHEN THEY ARE READY.*
Our necklaces are made individually to order, handling time can be anywhere from several days to a couple of weeks depending on the item produced. Orders are shipped once they are finished and in the order they were placed, unless on PRE-SALE with a stated release date. Please be patient, jewelry takes extra time to perfect and once shipped you will be emailed a tracking number so check your Spam folder as well. Unless on PRE-SALE, shipping within United states is $5 (USPS First-Class Mail, 3-6 business days), Canada $10, and Worldwide shipping is $15 (USPS First-Class Mail International, 5-15 business days). We are not responsible for any delayed, misrouted, misaddressed, lost or returned orders, unfortunately once it ships it is completely out of our immediate control.
If you are under the age of 18 and are using your parents credit card you must have full permission from the owner to place the order. For your order to be fulfilled the name and address must be the same on both shipping and billing information, if it is not identical the order is subject to cancellation for security reasons! WE ALSO DO NOT SHIP TO P.O. BOXES. *This does not apply to Paypal checkouts*
PRE-SALE: Sale held before an item is made commercially available for purchase to the general public. PRE-ORDER: An order for an item before it becomes generally available with the understanding that it will be shipped at a later date.
All returns must be sent back in their existing package within 7 days of receipt. The product must be in its original condition and have absolutely no signs of wear. Opened items are non-exchangable and are subject to partial refund, buyer assumes all shipping costs. Does not apply to earrings and discounted items, those sales are final! Cancelled orders are automatically refunded; please note that Paypal returns funds right away while credit card purchases take 3-5 business days to reflect back in your bank account.